Refund Policy

Last updated: October 16, 2026

Why we don't accept change-of-mind returns

Our bandanas, bibs, collars and hats are worn directly against your pet's skin and fur. To protect the health of every pet, we're sorry that we can't accept returns or exchanges for change of mind, including the wrong size, on worn, tried-on or unworn items.

Not sure about the size? Email support@pawsinstyles.com with your pet's neck measurement (and a photo if you like) before you order, and we'll recommend the right one.

Damaged, faulty or wrong items

If anything arrives damaged, faulty, or isn't what you ordered, we'll make it right:

1. Email support@pawsinstyles.com within 14 days of delivery.
2. Include your order number and a clear photo/recording of the item and the problem.
3. We'll reply within 2 business days and send a free replacement or a full refund for that item, whichever you prefer. You won't need to send the item back unless we ask.

Lost parcels

If your order never arrives, see our Shipping Policy. We'll replace it or refund you.

Cancellations

Orders ship within 48 hours, so if you need to cancel or change something, email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

This policy doesn't affect any rights you have under applicable consumer law.